Neches Federal Credit Union Reduces Approval Time By 50% with Clutch's Account and Loan Opening Solutions
Neches Federal Credit Union Reduces Approval Time By 50% with Clutch's Account and Loan Opening Solutions
Neches Federal Credit Union Reduces Approval Time By 50% with Clutch's Account and Loan Opening Solutions
Neches Federal Credit Union Reduces Approval Time By 50% with Clutch's Account and Loan Opening Solutions
Neches faced a major challenge: disparate loan and deposit origination systems that didn't communicate, causing applications to get stuck in incomplete queue- leading to poor member experiences, higher operational costs, and lost revenue as members abondonded the process before completion.
Neches faced a major challenge: disparate loan and deposit origination systems that didn't communicate, causing applications to get stuck in incomplete queue- leading to poor member experiences, higher operational costs, and lost revenue as members abondonded the process before completion.
Neches faced a major challenge: disparate loan and deposit origination systems that didn't communicate, causing applications to get stuck in incomplete queue- leading to poor member experiences, higher operational costs, and lost revenue as members abondonded the process before completion.
Neches faced a major challenge: disparate loan and deposit origination systems that didn't communicate, causing applications to get stuck in incomplete queue- leading to poor member experiences, higher operational costs, and lost revenue as members abondonded the process before completion.
Before Clutch
Before Clutch
Before Clutch
Before Clutch
Disparate systems across loans and deposits
Incomplete applications
Manual effort to boost application conversion
Lengthy application submission processes
Disparate systems across loans and deposits
Incomplete applications
Manual effort to boost application conversion
Lengthy application submission processes
Disparate systems across loans and deposits
Incomplete applications
Manual effort to boost application conversion
Lengthy application submission processes
Disparate systems across loans and deposits
Incomplete applications
Manual effort to boost application conversion
Lengthy application submission processes
After Clutch
After Clutch
After Clutch
After Clutch
Instant loan & deposit completion
Finalized applications in minutes
Connected experiences across products
Increase staff efficiency and productivity
Instant loan & deposit completion
Finalized applications in minutes
Connected experiences across products
Increase staff efficiency and productivity
Instant loan & deposit completion
Finalized applications in minutes
Connected experiences across products
Increase staff efficiency and productivity
Instant loan & deposit completion
Finalized applications in minutes
Connected experiences across products
Increase staff efficiency and productivity
84%
84%
Increase in Look-to-Book Ratio Significantly boosting funded loans
Increase in Look-to-Book Ratio Significantly boosting funded loans
50%
50%
Faster Approvals
Members receive decisions in half the time
Faster Approvals
Members receive decisions in half the time
100%
100%
Elimination of Incomplete Applications
Zero stalled per day
Elimination of Incomplete Applications
Zero stalled per day
The Challenge
The Challenge
The Challenge
The Challenge
Neches Federal Credit Union struggled with disconnected loan and deposit origination systems that didn’t communicate, causing applications to get stuck in an incomplete queue. Member service representatives had to manually intervene, leading to frustrating member experiences, higher operational costs, and lost revenue as applicants abandoned the process before completion. With inefficiencies mounting, Neches FCU needed a streamlined solution to modernize its lending and deposit origination processes.
Neches Federal Credit Union struggled with disconnected loan and deposit origination systems that didn’t communicate, causing applications to get stuck in an incomplete queue. Member service representatives had to manually intervene, leading to frustrating member experiences, higher operational costs, and lost revenue as applicants abandoned the process before completion. With inefficiencies mounting, Neches FCU needed a streamlined solution to modernize its lending and deposit origination processes.
Neches Federal Credit Union struggled with disconnected loan and deposit origination systems that didn’t communicate, causing applications to get stuck in an incomplete queue. Member service representatives had to manually intervene, leading to frustrating member experiences, higher operational costs, and lost revenue as applicants abandoned the process before completion. With inefficiencies mounting, Neches FCU needed a streamlined solution to modernize its lending and deposit origination processes.
Neches Federal Credit Union struggled with disconnected loan and deposit origination systems that didn’t communicate, causing applications to get stuck in an incomplete queue. Member service representatives had to manually intervene, leading to frustrating member experiences, higher operational costs, and lost revenue as applicants abandoned the process before completion. With inefficiencies mounting, Neches FCU needed a streamlined solution to modernize its lending and deposit origination processes.
The Solution: Clutch's End -to-End Origination Platform
The Solution: Clutch's End -to-End Origination Platform
The Solution: Clutch's End -to-End Origination Platform
The Solution: Clutch's End -to-End Origination Platform
To address these challenges, Neches FCU implemented Clutch’s loan and deposit origination platform. The transformation was immediate. Approval times were cut in half, allowing members to receive decisions faster, while applications that once took days to process were now completed in minutes. The credit union’s look-to-book rate surged 84%, nearly doubling the number of funded loans. Incomplete applications, once averaging over 100 per day, were eliminated entirely. Additionally, system updates that previously required weeks could now be completed in just days, giving Neches FCU the agility it needed to respond to changing member needs.
To address these challenges, Neches FCU implemented Clutch’s loan and deposit origination platform. The transformation was immediate. Approval times were cut in half, allowing members to receive decisions faster, while applications that once took days to process were now completed in minutes. The credit union’s look-to-book rate surged 84%, nearly doubling the number of funded loans. Incomplete applications, once averaging over 100 per day, were eliminated entirely. Additionally, system updates that previously required weeks could now be completed in just days, giving Neches FCU the agility it needed to respond to changing member needs.
To address these challenges, Neches FCU implemented Clutch’s loan and deposit origination platform. The transformation was immediate. Approval times were cut in half, allowing members to receive decisions faster, while applications that once took days to process were now completed in minutes. The credit union’s look-to-book rate surged 84%, nearly doubling the number of funded loans. Incomplete applications, once averaging over 100 per day, were eliminated entirely. Additionally, system updates that previously required weeks could now be completed in just days, giving Neches FCU the agility it needed to respond to changing member needs.
To address these challenges, Neches FCU implemented Clutch’s loan and deposit origination platform. The transformation was immediate. Approval times were cut in half, allowing members to receive decisions faster, while applications that once took days to process were now completed in minutes. The credit union’s look-to-book rate surged 84%, nearly doubling the number of funded loans. Incomplete applications, once averaging over 100 per day, were eliminated entirely. Additionally, system updates that previously required weeks could now be completed in just days, giving Neches FCU the agility it needed to respond to changing member needs.
What Neches Leaders Say About Clutch
What Neches Leaders Say About Clutch
What Neches Leaders Say About Clutch
What Neches Leaders Say About Clutch
"If someone else was looking at Clutch… trying to make a decision, I would say do it!"
- Jacob Devillier, Chief Member Services Officer, Neches
"If someone else was looking at Clutch… trying to make a decision, I would say do it!"
- Jacob Devillier, Chief Member Services Officer, Neches
"If someone else was looking at Clutch… trying to make a decision, I would say do it!"
- Jacob Devillier, Chief Member Services Officer, Neches
"If someone else was looking at Clutch… trying to make a decision, I would say do it!"
- Jacob Devillier, Chief Member Services Officer, Neches
“Clutch has improved our online application process immensely.”
- Randy Thompson, VP of Information Technology, Neches
“Clutch has improved our online application process immensely.”
- Randy Thompson, VP of Information Technology, Neches
“Clutch has improved our online application process immensely.”
- Randy Thompson, VP of Information Technology, Neches
“Clutch has improved our online application process immensely.”
- Randy Thompson, VP of Information Technology, Neches
“The staff is more efficient, they’ve increased productivity, and they just love the application.”
- Megan Gallier, Consumer Loan Supervisor, Neches
“The staff is more efficient, they’ve increased productivity, and they just love the application.”
- Megan Gallier, Consumer Loan Supervisor, Neches
“The staff is more efficient, they’ve increased productivity, and they just love the application.”
- Megan Gallier, Consumer Loan Supervisor, Neches
“The staff is more efficient, they’ve increased productivity, and they just love the application.”
- Megan Gallier, Consumer Loan Supervisor, Neches
“I would recommend this solution to anyone considering it—we just love it.”
- Kayleigh Wortham, Consumer Lending Strategy Supervisor, Neches
“I would recommend this solution to anyone considering it—we just love it.”
- Kayleigh Wortham, Consumer Lending Strategy Supervisor, Neches
“I would recommend this solution to anyone considering it—we just love it.”
- Kayleigh Wortham, Consumer Lending Strategy Supervisor, Neches
“I would recommend this solution to anyone considering it—we just love it.”
- Kayleigh Wortham, Consumer Lending Strategy Supervisor, Neches
Invite to Learn More
Invite to Learn More
Invite to Learn More
Invite to Learn More
Clutch is on a mission to turn credit unions in to Fintechs; helping to make credit unions the obvious choice for every consumer’s financial needs.
To learn more about how Clutch can advance your digital transformation strategy, please contact us at sales@withclutch.com
Our thanks to the team at Neches Federal Credit Unions for sharing their experience with us.
Clutch is on a mission to turn credit unions in to Fintechs; helping to make credit unions the obvious choice for every consumer’s financial needs.
To learn more about how Clutch can advance your digital transformation strategy, please contact us at sales@withclutch.com
Our thanks to the team at Neches Federal Credit Unions for sharing their experience with us.
Clutch is on a mission to turn credit unions in to Fintechs; helping to make credit unions the obvious choice for every consumer’s financial needs.
To learn more about how Clutch can advance your digital transformation strategy, please contact us at sales@withclutch.com
Our thanks to the team at Neches Federal Credit Unions for sharing their experience with us.
Clutch is on a mission to turn credit unions in to Fintechs; helping to make credit unions the obvious choice for every consumer’s financial needs.
To learn more about how Clutch can advance your digital transformation strategy, please contact us at sales@withclutch.com
Our thanks to the team at Neches Federal Credit Unions for sharing their experience with us.
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