Delinquency doesn’t spike on a schedule. When outreach demand suddenly increases, most credit unions face a difficult trade-off: hire more collectors, outsource at a high cost, or rely on basic automation that delivers limited results. A growing number of credit unions are taking a different approach. Join Center Parc Credit Union and Georgia United Credit Union as they share how they're using AI to scale early-stage collections outreach while empowering their teams to focus on the member situations that require human expertise.
