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  • Nicholas Hinrichsen

CarMax Richmond

Updated: Jan 11

Before Heading to CarMax Richmond - it's worth giving a few quick facts about the Richmond location and what makes it so great compared to other locations.

Where is CarMax Richmond Located?

There are two CarMax retailers in Richmond, Virginia:

CarMax Midlothian:

Address: 901 Murray Olds Drive Midlothian, VA 23114

Phone Number: (804) 897-5173

Hours of Operation:

Car lot & showroom hours

Monday - Friday: 10AM - 9PM

Saturday: 9AM - 9PM

Sunday: 12PM - 7PM

Service Repair Hours

Monday - Friday: 7:30AM - 6PM

CarMax West Broad:

Address: 11090 West Broad Street Glen Allen, VA 23060

Phone Number: (804) 762-8052

Hours of Operation:

Car lot & showroom hours

Monday - Friday: 10AM - 9PM

Saturday: 9AM - 9PM

Sunday: 12PM - 7PM

Service Repair Hours

Monday - Friday: 7:30AM - 6PM

Both locations offer appointments and walk-ins, curbside purchases and curbside pickup, vehicle delivery within 60 miles, solo test drives, and a money-back guarantee.

NOTE: Stay informed on CarMax’s response to the COVID-19 pandemic at carmax.com.

What are the Reviews like for CarMax Richmond?

Customers generally report having a good experience at the Richmond CarMax retailers. Based on reviews, the car buying experience will depend on who the salesman is. Those who are fortunate enough to work with a good sales associate will praise them. Likewise, ending up with a rep who is only there to sell cars and is not helpful results in a poor review.

Below are ratings from reputable sources:

  • Yelp: 3 out of 5 stars

A common complaint across both locations addresses the service department and their lack of welcoming customer service, as well as repeat repairs. Many CarMax customers have left warnings to future buyers to be sure to purchase the extended warranty to avoid paying out-of-pocket for a snowball of repairs.

How many vehicles does CarMax Richmond Offer?

As of January 2021, CarMax Richmond has an available inventory of 610 vehicles. Toyota vehicles are the most available make, but Chevrolet, Ford, Jeep, Honda, Nissan and Kia represent over half the inventory when combined. When it comes to the age and mileage of the cars, the majority of available vehicles are from the model year 2017 and newer and will have somewhere between 20,000 to 50,000 existing miles.

How are cars at CarMax Richmond Priced?

As you can see from the chart below, most vehicles available at CarMax Richmond cost between $13,000 to $30,0000. At the lower end of the range, you can purchase something older with higher mileage like a 2011 Toyota Prius with just over 100,000 miles. At the upper end of the range, you can get a newer car with lower mileage like a 2020 Subaru Forester with 3,500 miles. The cheapest cars are going to be older, sedan style vehicles. The most expensive cars are new luxury models (e.g. Cadillac, Volvo, Audi, etc), reliable makes such as Honda and Toyota, as well as large SUVs and trucks.

What percentage of the Richmond Car Market does CarMax Richmond Have?

We visited CarGurus to get an idea of how many cars CarMax has available compared to the nearest stores around the city center. CarGurus’ listings of used cars in the Richmond area that are 2010 and newer, as well as under 100,000 miles total 8,068 vehicles for sale. Based on that number, CarMax Richmond accounts for roughly 7.56% of the total market.

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