Before Heading to CarMax Houston - it's worth giving a few quick facts about the Houston location and what makes it so great compared to other locations.
Where is CarMax Houston Located?
There are six CarMax retailers in Houston, Texas.
Phone Number: (281) 671-2927
Phone Number: (832) 586-7679
Address: 13100 Gulf Freeway Houston, TX 77034
Phone Number: (281) 670-6818
Houston Katy Freeway
Address: 21636 Katy Freeway Katy, TX 77449
Phone Number: (281) 994-6228
Phone Number: (281) 982-2426
Phone Number: (832) 900-8350
Hours of Operation for ALL Locations:
Car lot & showroom hours
Monday - Friday: 10AM - 9PM
Saturday: 9AM - 9PM
Service Repair Hours
Monday - Friday: 7:30AM - 6PM
These locations offer appointments and walk-ins, curbside purchases and curbside pickup, vehicle delivery within 60 miles, solo test drives, and a money-back guarantee.
NOTE: Stay informed on CarMax’s response to the COVID-19 pandemic at carmax.com.
What are the Reviews like for CarMax Houston?
CarMax Houston retailers have generally received positive feedback. Customers report having a good customer service experience starting from initial greetings, to appraisals and other services. The car buying experience will most likely depend on who the car salesman is. Those who are fortunate enough to work with a good sales associate will praise them and the customer service they received. Likewise, ending up with a rep who is only there to sell cars and is not helpful results in a poor review.
Below are ratings from reputable sources:
Yelp: 3 out of 5 stars
A common complaint that is made is in regard to the service department and their long wait times and repeat repairs. Many CarMax customers have left warnings to future buyers to be sure to purchase the extended warranty to avoid paying out-of-pocket for hidden or unexpected repairs. Additionally, several customers were not pleased the online valuations did not match the in-person appraisal value. With that being said, CarMax does have the right to adjust any valuations upon inspection.
How many vehicles does CarMax Houston Offer?
CarMax Houston has an available inventory of 2,112 vehicles as of January 2021. Through some data analysis, we found that most of the inventory is made up of Ford, Toyota, Chevrolet and Nissan. Other makes like GMC, Chrysler, and Buick, as well as luxury makes like Jaguar, Mercedes-Benz and Porsche are available -- though the number of them are limited. When it comes to the age and mileage of the cars, the majority of available vehicles are between model years 2017-2020 and have somewhere between 10,000 to 60,000 existing miles. Older vehicles with higher mileage, as well as newer vehicles with low mileage are also for sale at this location.
How are cars at CarMax Houston Priced?
Based on the chart below, most vehicles available at CarMax Houston range from $11,000 to $24,0000. At the lower end of the range, you can expect to find vehicles like a 2015 Kia Sportage with 100,000 miles. At the upper end of the range, you can get a newer car with lower mileage like a 2018 BMW 320 Series with 14,000 miles. The cheapest cars are going to be older, sedan style vehicles. The most expensive cars are new (2018+) luxury models (e.g. Porsche, Volvo, Audi, etc), reliable makes such as Honda and Toyota, as well as large SUVs and trucks.
What percentage of the Houston Car Market does CarMax Houston Have?
We searched CarGurus to get an idea of how many cars CarMax has available compared to the nearest stores around the city center. CarGurus’ listings of used cars in the Houston area that are 2010 and newer, as well as under 100,000 miles total 34,500 vehicles for sale. Based on that number, CarMax Houston accounts for roughly 6.12% of the total market.
Keep in mind that the CarGurus listings are of vehicles available across the Houston area, and at multiple locations. The advantage of going to CarMax is being able to compare a number of different vehicles at the same time.
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