Before Heading to CarMax Austin - it's worth giving a few quick facts about the Austin location and what makes it so great compared to other locations.
Where is CarMax Austin Located?
There are two CarMax retailers in Austin, Texas.
Phone Number: (512) 362-5961
Address: 4400 S. IH 35 Austin, TX 78745
Phone Number: (512) 362-5945
Hours of Operation for BOTH locations:
Car lot & showroom hours
Monday - Friday: 10AM - 9PM
Saturday: 9AM - 9PM
Service Repair Hours
Monday - Friday: 7:30AM - 6PM
These locations offer appointments and walk-ins, curbside purchases and curbside pickup, vehicle delivery within 60 miles, solo test drives, and a money-back guarantee.
NOTE: Stay informed on CarMax’s response to the COVID-19 pandemic at carmax.com.
What Are the Reviews Like for CarMax Austin?
Customers generally report having a good experience at the Austin CarMax retailer. The car buying experience depends largely on who the car salesman is. Those who are fortunate enough to work with a good sales associate will praise them and the customer service they received. Likewise, ending up with a rep who is only there to sell cars and is not helpful results in a poor review.
Below are ratings from reputable sources:
Yelp: 3.5 out of 5 stars
Several customers describe having an excellent buying experience, but a common complaint for this location was that their experience with the service department was frustrating. After purchasing vehicles from CarMax, many reported having to come back not long after to deal with repairs. These buyers fault CarMax since they claim to conduct a 125+ point inspection on all vehicles. Other customers were disappointed when the in-person appraisal did not match the online valuation, though they were understanding that CarMax has the right to alter it upon inspection.
How Many Vehicles Does CarMax Austin Offer?
As of January 2021, CarMax Austin has an available inventory of 631 vehicles. Through some data analysis, we found that these retailers sell a wide range of makes, but the inventory is mostly Ford, Toyota and Honda vehicles. When it comes to the age and mileage of the cars, the majority of available vehicles are between model years 2016-2020 and have somewhere between 10,000 to 40,000 existing miles. Older vehicles with higher mileage, as well as newer vehicles with low mileage are also for sale at this location.
How Are Cars at CarMax Austin Priced?
Based on the chart below, most vehicles available at CarMax Austin range from $10,000 to $20,0000. More affordable vehicles you can expect to find are older or high mileage, sedan style vehicles like a 2016 Ford Focus with 55,000 miles. A car you can expect for around $20,000 would be a 2018 Nissan Maxima with around 38,000 miles. More expensive vehicles are new (2018+) luxury models (e.g. Land Rover, Mercedes Benz, Audi, etc), reliable makes such as Honda and Toyota, as well as large SUVs and trucks.
What Percentage of the Austin Car Market Does CarMax Austin Have?
We searched CarGurus to get an idea of how many cars CarMax has available compared to the nearest stores around the city center. CarGurus’ listings of used cars in the Austin area that are 2010 and newer, as well as under 100,000 miles total 10,500 vehicles for sale. Based on that number, CarMax Austin accounts for a small portion of the total market at 6%.
Keep in mind that the CarGurus listings are of vehicles available across the Austin area, and at multiple locations. The advantage of going to CarMax is being able to compare a number of different vehicles at the same time.
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