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Save Thousands on Your The General Car Insurance

You can lower your monthly premium on your The General car insurance and save $870 every year / $73 every month through getting a free quote in 2 minutes. You are a great candidate for lowering your insurance premium if (a) you haven’t changed your insurance carrier in the last 12 months and/or (b) if you improved your credit and/or (c) if you paid off your car loan.

Instead of continuing to pay your The General policy why not get a free quote from other auto insurance companies now and save thousands in minutes without any changes to your insurance coverage.

Manage My The General Insurance


Our goal is to help you build financial strength by comparing car insurance companies. We wrote in-depth car insurance reviews so you can compare the different carriers, lower your monthly payments and get the lowest insurance rate possible. If you’re looking for ways to manage your The General insurance, you must be trying to achieve one of the following things:


Manage Insurance / Auto Policy

Go to 'Sign in' provide Email or Policy Number and Password and you’ll be able to edit, update or change your insurance settings.

File or Manage a Claim

When trying to file or manage a claim, you can select one of four options. File an auto claim, property claim, roadside assistance claim or auto glass claim. On this page, you can also find COVID-19 related questions and answers as well as general FAQs.

The General insurance offers a number of different methods to manage your insurance policy or pull up your id card via a mobile app:


If you just want to stay in touch with The General and know what’s going on, connect with The General in one of the following engaging ways:


Cancelling your The General Insurance Policy

You can cancel your The General insurance policy via the iPhone / Android app, the website or over the phone through customer service at (866) 519-7422. The whole process will take no longer than 3 minutes.

You might also explain that you're leaving because you're getting lower auto insurance quotes elsewhere. Often, insurance carriers are willing to negotiate when they know they'll lose you otherwise.

Nicholas Hinrichsen - Published: November 5, 2020

Background on The General


The General (aka The General Automobile Insurance Services, Inc.) is an insurance agency headquartered in Nashville, Tennessee. Their logo is a friendly general and Shaquille O'Neal has been endorsing the brand through multiple TV ads. You can check out the video above, Shaq is in that one, too!

The company offers car insurance rates for 'high risk' drivers of any age, license status, driving history and even with poor credit, who are usually expensive to insure and have non-standard needs. The top reviews and number of high star ratings speak for high customer satisfaction. We have a whole section about ratings and reviews below.

In a number of states, insurance premiums are based on a number of factors including our credit rating. Therefore, don't be surprised if The General will ask you to consent to a credit record pull before quoting a reliable premium.

During the quote process, The General will help you pick from a small number of discounts. You will be asked about your work, family, life and even how much money you make to determine the optimal offer.

The General Insurance Products


The General has a variety of insurance products meant for the benefit of its members/customers and policyholders. These primarily span across the following categories:

Automobile Insurance: These policies are meant to cover both liability and property damage for owned vehicles. The policies vary widely with regard and you need to pick whatever suits your needs best, e.g. number of miles you drive, whether or not you want collision coverage and comprehensive coverage, whether or not you want rental reimbursement and whether or not you want coverage for underinsured or uninsured motorists. We’ll go into more details and how to obtain car insurance quotes below.

Home and Property Insurance: These policies are meant to cover both liability and property damage for a residents primary dwelling. This includes both renters insurance and homeowners insurance/home insurance, condo insurance as well as coverage for personal property or rental properties including but not limited to boat insurance, personal property insurance, valuable personal property, umbrella insurance etc.

Life Insurance: These policies are meant to give your loved ones financial benefits in the event of your death.

Other Insurance: Under other insurance, we often find umbrella policies to widen your protection above and beyond your primary coverage as well as flood insurance.

Insurance Contact The General


Should you need to contact The General’s customer service team (be it for to file insurance claims or for general customer service related questions), you have three options to proceed:

  • You can call The General toll-free at (866) 519-7422
  • You can email The General by using the email form at the bottom of the Contact US page at www.thegeneral.com
  • You can send The General a letter to The General, 1200 Business Hwy 190, Suite 11, Covington, LA 70433, United States

A The General representative will get back to you within 24 - 48 hours.

The General Ratings, Reviews and Complaints


The General has a number of ratings and reviews. The most reliable resources to an independent and unbiased description from customers and employees can be found on the following four pages:


We find that consumers should take these reviews and complaints with a grain of salt. Usually, primarily upset customers feel the necessity of going through the effort of leaving a written review. We therefore recommend looking for patterns within The General’s customer reviews more so than interpreting individual reviews too deeply.

Have you had a negative or positive experience worth sharing? If so, we encourage you to document your The General experience on one of the above pages. Other prospective customers and The General employees will thank you for the transparency and generous use of your time.

Insurance Costs, Quotes and Discounts from The General


Getting a Quote: To get a quote, you can apply directly through The General here. Filling out a quote requires having a The General login and then answering a few basic questions about you, the members in your household, your vehicles, and your driving record. You can receive a quote either online, on the phone, or through a local branch.

The General Auto Insurance Costs: The General proposes to save members/customers an average of $759 when compared to other insurance providers. When independently compared to other insurers (e.g. via US News) The General saved the average member $279 compared to the next best national insurer (Geico). Depending on your driving record, the table below is a great reflection of what costs to expect on average.

6 Month Average Premium Monthly Average Premium
Average Price $631 $53
Driver w/ At-fault Accident $759 $63
Driver w/ Good Credit (670+) $645 $54
Driver w/ Bad Credit (<580) $1,199 $100
Driver w/ Speeding Ticket $648 $54

Insurance Discounts Available: There are several discounts The General offers drivers for the auto insurance policy:
The General Bundling Discounts: The General proclaims to offer a discount to members who bundle home and auto insurance policies. To qualify the auto policy must be in place prior to the home policy. It should be noted that some other national insurance companies (such as Allstate) offer discounts of up to . Yet when independently reviewed, The General still often had the lowest cost for bundled home and auto policies.

Other Insurance Brands Related to The General


The General has grown into a huge financial services conglomerate. Brands related to The General include but are not limited to the following:

Property and Casualty Insurance

  • Permanent General Assurance Corporation
  • Permanent General Assurance Corporation of Ohio
  • The General Automobile Insurance Company, Inc.
  • Old American County Mutual Fire Insurance Company (TX only)
  • Homesite Insurance Company of Georgia (GA only)

Questions People also ask about The General


Our goal has been to provide you with a wide range of content so you can learn more about The General without having to browse through different websites. While talking to our insurance customers, we frequently heard and answered the following question about The General:

Who Qualifies for and Should Get The General Car Insurance?


The General membership is open to the public. The following list summarize who can join The General auto insurance:

  • We have not seen any restrictions but The General really is specialized on 'high-risk drivers'
  • SR22, prior DUI, minimum liability etc.

The obvious next question is, who should get The General car insurance? Thankfully, The General specialized on a segment of drivers that need some help with their driving record. If you had a prior DUI, accidents or points on your driving record, The General is likely a good fit for you.

If you have a clean driving record or a high financial strength rating (i.e. credit score), The Genral is probably not the best fit for you. In that case, you should look for car insurance coverage / auto insurance coverage at one of the carriers reviewed below.

Is The General good insurance?


Overall, The General is a top insurance carrier. The General's customer base is known for being very loyal to the brand and taking advantage of the wide range of The General's products and services. The General is a premium product with premium service. If you’re trying to get the best deal on insurance possible, The General is probably not your best choice.

Is The General Flexible With Payments?


The answer is short and sweet: yes, The General offers flexible payment plans. Life can happen and especially during the COVID-19 pandemic, a lot of Americans face competing financial obligations. The General’s flexible payment plans can be tailored to your personal salary or pay-schedule so you never miss a payment.

The General’s standard payment plans are the Six-Month Policy and the 12-Month Policy. On both of these policies, you can choose to either pay 100% of the premium upfront against a discount or pay your premium in monthly installments.

Does The General Offer Accident Forgiveness?


The General will not raise your premium after an at-fault accident if you have been accident free for five consecutive years. The General’s accident forgiveness program is rather generous. Sadly, The General does not offer its accident forgiveness program nation-wide. The following states are excluded from the program, likely for regulatory reasons: California, Connecticut, Delaware, New York and North Carolina.

Other insurance carriers raise your premium significantly when you are involved in an accident caused by negligence. Other insurance carriers are even worse: they won’t accept you as a customer if you don’t have a completely clean accident history.

Compare to other insurance carriers


To make it easy for you, we reviewed a number of carriers in the same format. We find it very hard to compare insurance companies apples-to-apples. Therefore, take a look at our reviews:


Saved money on The General done! Now save on your loan!


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