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How to save thousands on your Service Credit Union auto loan

You can lower your monthly payments on your Service Credit Union auto loan and save $300 every year / $25 every month through refinancing. You are a great candidate for refinancing if (a) you got your loan at the dealership and/or (b) made all of your payments on time.

Instead of making your monthly payment to Service Credit Union why not refinance now and save thousands in minutes.

Table of contents


  1. How to make your Service Credit Union payment
  2. Some background on Service Credit Union
  3. Refinance your Service Credit Union auto loan
  4. Service Credit Union loan payoff amount
  5. How soon can you refinance your Service Credit Union loan
  6. Will refinancing your Service Credit Union loan hurt your credit
  7. Can I skip a car payment with Service Credit Union
  8. Does Service Credit Union have a grace period
  9. How long does Service Credit Union take to repossess my car
  10. What happens if I pay extra on my Service Credit Union loan
  11. Savings from refinancing your Service Credit Union loan
  12. Service Credit Union reviews
  13. Does Service Credit Union report to the credit bureaus
  14. Service Credit Union car loan refinance rates
  15. Can you refinance your Service Credit Union loan with the same lender
  16. Refinance your Service Credit Union loan now

How to make your Service Credit Union payment


If you currently have a loan with Service Credit Union paying online is easy. Simply go to https://servicecu.org/ and Mid Right at Online Banking Login. You can choose between:

  • Making a one time payment.
  • Enrolling in Autopay from your checking account.

Please note that many banks and financial institutions offer a discount for enrolling in autopay (to reduce your interest expense and lower your monthly payment). Service Credit Union would have highlighted this option to you to get you into a lower interest rate when you got pre-qualified for your auto financing.

If you can't pay online, you've also got the option to:

Pay your bill over the phone: Call 1-800-936-7730

Pay your bill through the mail: Send a check to Service Credit Union

Service Credit Union
PO Box 1268
Portsmouth, NH 03802

Nicholas Hinrichsen - Published: August 25, 2020

Some background on Service Credit Union


Before going into more detail, here a little background about Service Credit Union: Service Credit Union was founded in 1957 to serve military and civilian employees at the Pease Air Force Base. It was founded as the Portsmouth Air Force Base Credit Union in New Hampshire, United States. To this day, it is the largest credit union in New Hampshire, with 50 branches and $3.6 billion in assets.

The branches are spread out among New Hampshire, Massachusetts, North Dakota, and US military bases in Germany. Membership is open to anyone living or working in New Hampshire, four Massachusetts towns, current or former Dept of Defense Employees, and all US Armed Forces veterans.

Service Credit Union targets the segment of American car shoppers with good (i.e. prime) credit and we observed an average auto loan interest rate of 7% (within a range of +/- 2%), while rates vary a lot by credit score. Our Service Credit Union auto loan calculator can pre-qualify you through a simple credit application and help you get a sense for how much you can expect to save from a Service Credit Union auto refinance and the best rates.

Refinance your Service Credit Union auto loan


To lower your monthly payments on your Service Credit Union (also known as Service CU) auto loan, you need to find a lender that can extend your used car loan term or who offers lower auto loan rates before the loan is paid in full. Usually, lenders offer you a lower rate than your current auto loan for one of two reasons:

  1. When you bought your car, the participating dealer marked up your rate. That's common for auto loan originations and to make more money
  2. You improved your credit over time and now qualify for a lower car payment and interest rate.

Both of these observations are the reason for why you can save a lot of money, especially if you use your car for personal use. You improved your credit with the credit bureaus from prime credit (i.e. between 680 and 720 on your credit report) to super prime credit (i.e. above 720), you're not facing any financial difficulties and therefore, your new lender will be likely one of the following ones:


You successfully got out of the prime credit segment (a FICO between 680 - 720 on your credit history) and moved into the super prime credit segment (FICO above 720). Credit Unions love super-prime members. These lenders have a community charter and are non-profits. Therefore, the rates are as low as they get.

In the following, we will walk you through the exact steps to pay off your Service Credit Union loan. If you want to skip the details and refinance now through a simple loan application, get an offer with a few clicks and with no impact on your credit.

Service Credit Union loan payoff amount


First and foremost, we need to pull up your Service Credit Union loan payoff statement. The loan payoff statement is not your outstanding balance. Instead, the loan payoff statement summarizes the following data points:

  • your payoff amount (usually your loan amount balance plus a few small fees)
  • the due date until your payoff is valid to avoid late fees (usually 10 days from when you requested it)
  • the per-diem (how much of daily interest your loan accumulates)
  • your account number (the new lender needs that to payoff your loan)
  • the payoff address (the new lender needs to know where to mail the check to)

There is no such thing as prepayment penalty and all the above information can be found on the official payoff statement and just to be clear. You have multiple payment options but first you need to locate the payoff statement from Service Credit Union's customer service reps:

  1. Call the Service Credit Union customer service phone number at 1-800-936-7730 and ask to be connected to the loan payoff department.
  2. Log into the online banking at Online Banking Login (https://servicecu.org/, Mid Right) and browse to the 'Loan Payoff' tab. You will be able to download a PDF.
  3. Do a three-way phone call with the new lender and a Service Credit Union customer service rep at 1-800-936-7730, which allows the new lender to ask Service Credit Union all the questions necessary to pay off your existing loan.

Should you plan to payoff your loan and you are currently in the United States, you can overnight a check to the following address:

Service Credit Union
PO Box 1268
Portsmouth, NH 03802

Once you paid off your auto loan, expect to receive the vehicle title along with a lien release letter in the mail. Car loans are usually secured personal loans and in order to be able to sell your vehicle or refinance it, you need the lien release in hand.

We provided those addresses above because we always struggle to find a service provider's contact information. Just be aware, due to COVID-19, waiting times for customer service reps might be longer than usual. Want us to take care of the refinance for you? We can lower your rate in less than two minutes.

How soon can you refinance your Service Credit Union loan


You're eager to refinance your Service Credit Union loan? Great, you should absolutely work towards lowering your Service Credit Union payments through refinancing.

Dealers make most of their money on finance and insurance products. Therefore, there's a good chance that you are overpaying and can save money through refinancing - already the day you drive off the lot! That said, you will save the biggest amount of money from refinancing after you made 12 to 18 payments. That's when you will notice the effect from improving your credit above and beyond good (i.e. prime) credit.

That said, we recommend checking regularly: you can get a free refinance offer with no impact on your credit in three simple steps.

Will refinancing your Service Credit Union loan hurt your credit


Refinancing will not hurt your credit! If you have the app CreditKarma installed on your phone, take a peek at what factors determine your credit. You will find the following:

  • Number of Hard Inquiries (less is better)
  • Age of Credit history (more is better)
  • Credit Card Utilization (less is better)
  • Total Accounts (more is better)
  • Derogatory Marks (less is better)
  • Payment History (more is better)

None of these factors is impacted negatively if you obtain a refinancing offer for your Service Credit Union loan. Lenders don't need to do a hard credit inquiry to make you a firm refinance offer. From a soft credit pull, we can see your whole credit file and estimate your rate.

Should you decide to accept the refinance offer, the new lender will have to perform a hard inquiry in order to add your new loan to your credit file. The hard inquiry, however, only happens after you have been approved.

We argue that the positive impact of refinancing your Service Credit Union loan outweigh the negative impact of the hard credit inquiry: after you refinance your Service Credit Union loan, you will have a lower rate and lower monthly payments. As a result, the likelihood that you will be able to establish a perfect payment history increases which will drive your score up quickly.

Can I skip a car payment with Service Credit Union


You're short on cash and are wondering whether you can skip a car payment with Service Credit Union? The answer is yes, you can defer one or more payments. You have to talk to Service Credit Union first though. You can't just not pay or you risk collection calls and ultimately a repossession.

Ideally, you give Service Credit Union a call at 1-800-936-7730 and describe your situation. Service Credit Union's goal is for you to make your payments throughout the whole term of the loan. Finance charges will continue to accrue on the unpaid loan balance, which means you will end up paying more on your loan after all. But for as long as you communicate well with Service Credit Union, they will defer one or more payments out of courtesy and to help you.

All that said, you can lower your Service Credit Union payments through refinancing if you've made all your latest payments on time. In three simple steps, you can find out how low your payments could be without having to skip a payment or two.

Does Service Credit Union have a grace period


The Service Credit Union late payment policy provides a grace period of 7 to 15 days. Grace periods vary from lender to lender and due to the COVID pandemic, banks have become a lot more lenient with their borrowers.

Late fees vary drastically by loan, the minimum late fee we've encountered was 5% of the monthly payment amount. However, we strongly advice not to take advantage of Service Credit Union's grace period unless you have an emergency. You'd be putting your credit at risk, which can have a long-term, negative impact on your personal finances.

Instead, we recommend exploring if refinancing can help you reduce your monthly burden and potentially even provide unexpected cost savings. Provide your phone number and follow our three simple steps to get a firm offer, 100% online and with no hit on your credit.

How long does Service Credit Union take to repossess my car


Repossession law varies slightly from state to state and range from 3 to 5 months after you stopped making payments on your Service Credit Union loan. Each individual retail and installment contract - the contract you signed when you got your car and Service Credit Union loan - states what constitutes a default.

Some states and contracts even trigger a repossession within 45 days (or a month and a half) of being in default. You are in default when you stopped making your payments and for as long as you haven't paid the Service Credit Union late fees.

Just catching up with your missed payments making Service Credit Union whole doesn't automatically mean you're not in default anymore. You really need to pay Service Credit Union everything you owe including fees to be not considered in default any longer.

What happens if I pay extra on my Service Credit Union loan


The answer is simple: your loan term will shorten but your monthly payment will stay the same. A number of our customers hope they can reduce their monthly payments through paying extra but no lender will do that.

To lower your monthly payments, you have to refinance your loan. If you haven't considered refinancing your Service Credit Union loan yet, you definitely should: not only can you reduce your monthly payments within 2 minutes or less, your total interest expense will go down as well and as a result, you can save $300 every year / $25 every month.

Savings from refinancing your Service Credit Union loan


We performed a study on the top 40 auto loan companies to refinance and found that the average Service Credit Union loan rate is around 7% (within a range of +/- 2%). If you made your payments for 6 / 12 / 18 consecutive months, you're guaranteed to be able to save money on your Service Credit Union loan.

Your new interest rate should be on the order of 5% or below. That means you will save $200 every year / $17 every month if your remaining loan balance is around $10,000 and you refinance. Usually, we see higher loan balances when refinancing our customers, e.g. around $15,000. If your loan balance is around $15,000 you will save $300 every year / $25 every month when you lower your rate by 2%.

For a guaranteed rate in less than 2 minutes, open WithClutch.com, enter your phone number, select your goal (e.g. 'Lower my monthly payment') and click on 'Apply Now'. Our process will not hurt your credit and you'll receive a firm and guaranteed rate with not more than 5 clicks. Should you have any further questions, check out our FAQs.

Service Credit Union reviews


If you currently have a loan with Service Credit Union, you most likely got the loan at the dealership where you bought your car and you can make your payments by clicking on Online Banking Login at https://servicecu.org/.

79% of all Americans with auto loans get their auto loan at the dealership. People shop for new cars, they don't shop for new loans. As a result, car dealers have a lot of power and authority when it comes to giving car shoppers loans.

The challenge is this:

  1. the number 1 goal of a car dealer is to sell a car
  2. the number 2 goal of a car dealer is to sell the car at the highest possible margin

Considering the interests of the car dealer and how most car shoppers get their loans, no wonder Americans are overpaying on their interest rates, right?

As mentioned above, Service Credit Union is an auto loan company that specializes on the segment of Americans with good (i.e. prime) credit. We looked at reviews for Service Credit Union and found the following:

  • BBB: 1 out of 5 stars and 18 complaints
  • Yelp: 1.5 out of 5 stars fom 34 reviews
  • Glassdoor: 3.4 out of 5 stars from 75 reviews

Ever wondered if Service Credit Union treats everyone like you? Sadly, they do. Other loans you might have also qualified for could have been with one of the following auto loan companies:


If you bought your car at a Franchise Dealership, you may have qualified for a loan with one of the Captive Finance companies (i.e. the auto loan companies that are owned by the respective car brand), e.g.:


After you've made your first 6 / 12 / 18 payments, your chance to refinance your loan and lower your monthly payments has come. The challenge with refinancing is that most auto loan companies require you to visit their branch before they can give you any indication of how much money you will be saving. Fortunately, we can help with that.

Does Service Credit Union report to the credit bureaus


When you first obtained your auto loan, Service Credit Union reported your new loan to the credit bureaus. Your Service Credit Union loan shows up as a so called trade-line on your credit report. Through a soft or hard credit inquiry, we can see:

  • When you got your Service Credit Union loan
  • What your initial balance was
  • How high your monthly payment is
  • Whether you've made your payments in time and full
  • How high your outstanding balance is
  • How many payments are remaining

If you miss a payment, Service Credit Union will very likely report the incident to the credit bureaus. Service Credit Union will also report to the credit bureaus when you paid off your loan or refinanced it. In both of those cases, your loan will show up as paid off.

Service Credit Union car loan refinance rates


We can help you get the following Service Credit Union refinance rates:

Credit New car Used car
760+ 2.69% 3.49%
700-760 3.00% 4.25%
650-700 5.50% 6.50%
600-650 9.75% 10.75%
550-600 15.50% 17.50%
Below 550 22.00% 22.00%

As mentioned above, Service Credit Union car loan rates vary a lot by credit score, i.e. lowest rate for excellent credit to highest rate for challenged credit. Yet, the rates are usually the same no matter where you live in the United States - be it Hawaii or Maine, Alaska or Florida. We therefore recommend taking a look at your Service Credit Union refinance offer for your exact and personalized refinance terms.

Can you refinance your Service Credit Union loan with the same lender


The answer is short and sweat: no, you cannot refinance a Service Credit Union loan with the same lender. Service Credit Union does one of two things with your loan:

  • Keep it and generate profit over the course of the loan and while you are paying your interest.
  • Sell your loan to an institutional investor or the public through a securitization to realize a lump sum profit immediately.

In both of those cases, the institution holding your loan is expecting your monthly payments. When you refinance, however, you change the expected cash flow to Service Credit Union, which impacts Service Credit Union's bottom line. Service Credit Union would not allow that.

Therefore, Service Credit Union won't let you refinance your loan with the same lender (i.e. Service Credit Union). Instead, you need to find a new lender offering a lower rate.

Fortunately, we recently studied the best auto loan refinancing companies and wrote a thorough review. In a nutshell, only WithClutch offers a fully digital pre-qualification experience, even for borrowers with minimum monthly income and without charging unreasonable fees. We do our best to give our clients the best loan offers and lowest rates our partner lenders can offer and can help with lease buyouts as well as refinancing.

Refinance your Service Credit Union loan now



Haven't explored refinancing yet?
WithClutch.com is a fully digital platform that lets car owners like you do so from the comfort of their own home. No need to set a foot in a bank or credit union. You can lower your rate or get cash in as little as 20 seconds.

Follow three simple steps to refinance your auto loan, get approved in seconds and save thousands in minutes.
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